Effective Date: June 6, 2026

1. How can I contact Zorlam?

You can contact us using the details below:

Email: support@zorlam.com
Phone: +1 502-634-1888
Address: 4701 W Highway 146 Unit 4705, Buckner, KY 40010, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET

2. What payment methods do you accept?

We accept secure payment methods available at checkout. These including Visa, Mastercard, American Express, Discover, UnionPay and other payment options shown during checkout.

3. When will I be charged?

Payment is due when you place your order. Depending on the payment provider, payment may be charged immediately or authorized and captured shortly after order confirmation.

4. Where do you ship?

We currently ship within the United States.

5. How much does shipping cost?

We offer free standard shipping across the USA,

6. What is your order cut-off time?

Our order cut-off time is 2:00 PM ET, Monday–Friday.

Orders placed after 2:00 PM ET, on weekends, or on U.S. public holidays are usually processed on the next business day.

7. How long does processing take?

Orders are typically processed within 1–2 business days after successful payment confirmation.

8. How long does delivery take?

Estimated standard delivery time is typically 5–10 business days after dispatch.

The total estimated delivery timeframe is usually 6–12 business days from the order date, including processing and transit time.

9. Will I receive tracking information?

Yes, tracking information is provided when available. Please allow a short time after dispatch for tracking updates to appear.

10. What if I entered the wrong shipping address?

Please contact us as soon as possible at support@zorlam.com. We will try to help, but we cannot guarantee address changes once an order has been processed or shipped.

11. What is your return policy?

Return requests must be submitted within 30 days of delivery. Items must meet our return eligibility conditions, including being unused and in original condition where applicable.

12. Who pays for return shipping?

Customers are responsible for return shipping unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

13. Do you charge a restocking fee?

No. We do not charge a restocking fee for approved returns.

14. When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after approval. Your bank or payment provider may take additional time to post the refund.

15. What should I do if I receive a damaged, defective, or wrong item?

Please contact support@zorlam.com as soon as possible with your order number and clear photos where available so we can review the issue.

16. Do you offer exchanges?

We do not currently offer direct exchanges. If eligible, you may return the original item and place a new order.

17. Do you store full payment card details?

No. Payments are handled through secure payment providers. We do not store full payment card details on our website.

18. What is your business information?

Company: Zorlam
EIN: 42-2316542
Email: support@zorlam.com
Phone: +1 502-634-1888
Business Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Address: 4701 W Highway 146 Unit 4705, Buckner, KY 40010, United States